Shipping Policy

# Shipping Policy

Thank you for shopping with AUN.

Every item is carefully packed and shipped from our gallery in Tokyo, Japan.

## Processing Time

Orders are typically processed and shipped within 2–5 business days after payment has been confirmed.

If additional processing time is required, we will notify you by email.

## Shipping Methods

International orders are primarily shipped via EMS (Express Mail Service) with tracking.

Domestic orders within Japan are shipped through reliable domestic carriers.

Depending on the destination or the nature of the item, we may use an alternative shipping service.

## Shipping Fees

Shipping costs are automatically calculated at checkout based on the destination country and the total package weight.

## Customs Duties & Import Taxes

Import duties, taxes, and customs clearance fees are **not included** in the product price or shipping cost.

These charges, if applicable, are determined by your country's customs authority and are the responsibility of the customer.

Customs regulations vary by country, and we are unable to estimate or guarantee these charges in advance.

## Antique & Handcrafted Items

Many of our products are one-of-a-kind antiques or handcrafted works made by skilled Japanese artisans.

Natural signs of age, variations in texture, color, and craftsmanship are part of each item's authenticity and should not be considered defects.

## Incense Match Notice

Due to international air shipping regulations, matches cannot be included in overseas shipments.

For international orders, this product will be shipped with the 12 handcrafted incense sticks only.

## Damaged or Lost Packages

If your package arrives damaged, or if there is a shipping issue, please contact us within 7 days of delivery.

Please include photographs of both the packaging and the item so we can assist you promptly.

## Contact

If you have any questions regarding shipping or international delivery, please feel free to contact us.

Thank you for supporting Japanese craftsmanship.

We hope each piece brings the beauty and spirit of Japan into your everyday life.