よくある質問
# Frequently Asked Questions
## Do you ship internationally?
Yes. We offer worldwide shipping from our gallery in Tokyo, Japan.
All orders are carefully packed and shipped with tracking.
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## Are your antiques authentic?
Yes.
Every antique and craft item is carefully inspected before being offered for sale.
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## Will antique items have signs of age?
Yes.
Our antiques are one-of-a-kind pieces, and natural signs of age, minor imperfections, and variations are part of their authenticity and charm.
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## Will I have to pay customs duties or import taxes?
Depending on your country, customs duties or import taxes may apply.
These charges are the responsibility of the customer.
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## Can the Incense Match be shipped internationally?
Due to international air shipping regulations, matches cannot be included in overseas shipments.
International orders include the 12 handcrafted incense sticks only.
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## Can I visit your gallery in Tokyo?
Yes.
We welcome visitors to our gallery in Sendagaya, Tokyo.
Opening Hours
11:30 – 18:00
Located just 10 minutes from Shinjuku and Shibuya.
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## How can I contact AUN?
Please contact us through our Contact page.
We usually respond within two business days.
# Frequently Asked Questions
## Do you ship internationally?
Yes. We ship worldwide.
Products are carefully packed at the AUN gallery in Tokyo and shipped using a trackable delivery method.
---
## Are your items authentic?
Yes. AUN only sells items that have been individually verified for authenticity and condition.
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## Do antiques have scratches or changes due to age?
Antiques and craft items are one-of-a-kind.
Please understand that minor scratches and the unique character gained through aging are part of the history of the piece.
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## Will I have to pay customs duties or import taxes?
Customs duties and import taxes may apply depending on the country or region.
These costs are the responsibility of the customer.
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## Can incense matches be shipped internationally?
Due to regulations regarding air transportation, matches cannot be shipped internationally.
International orders will only include the incense sticks (12 pieces).
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## Can I visit your store in Tokyo?
Of course.
AUN has a gallery in Sendagaya, Shibuya-ku, Tokyo.
Business hours: 11:30 AM to 6:00 PM
It is about 10 minutes from Shinjuku and Shibuya.
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## How can I contact you?
Please feel free to contact us through our inquiry page.
We usually respond within 2 business days.