Return Policy

# Return Policy

Thank you for shopping with AUN.

Every item is carefully inspected and securely packed before leaving our gallery in Tokyo.

## Antique & Handmade Items

Many of our products are one-of-a-kind antiques or handcrafted works.

Signs of age, natural variations, and small imperfections are part of the character and authenticity of these items and should not be considered defects.

Please review all photos and product descriptions carefully before placing your order.

## Returns

If your item arrives damaged or is significantly different from the product description, please contact us within 7 days of delivery.

After reviewing your request, we will arrange a return, refund, or replacement where appropriate.

## Returns Not Accepted

We are unable to accept returns for the following reasons:

• Change of mind

• Incorrect size or order

• Natural variations in handmade items

• Characteristics inherent to antique products

## Damaged During Shipping

If your order arrives damaged, please contact us within 7 days and include photographs of both the package and the item.

We will work with the shipping carrier to resolve the issue as quickly as possible.

## Refunds

Once the returned item has been received and inspected, approved refunds will be issued to your original payment method.

## Contact

If you have any questions regarding returns or refunds, please feel free to contact us.

# Return and Refund Policy

Thank you for choosing AUN.

We carefully inspect each item and package it securely before shipping.

## Regarding Antiques and Crafts

Our products include one-of-a-kind antiques and handmade crafts.

The texture from age, minor scratches, and color variations are part of the item's unique character and are not considered defects.

Please review product photos and descriptions before making a purchase.

## Returns

If an item has significant damage or is remarkably different from its product description, please contact us within 7 days of delivery.

After reviewing your request, we will provide guidance on returns, refunds, or exchanges.

## Returns Due to Customer's Circumstances

We do not accept returns or exchanges for the following reasons:

・The item did not match the customer's expectation
・Incorrect size
・Incorrect order
・Individual differences inherent to natural materials or antiques

## Damage During Shipping

If there is damage during shipping, please take photos of the outer box and the item, and contact us within 7 days of product arrival.

We will work with the shipping company to resolve the issue promptly.

## Refunds

If a return is approved, a refund will be processed after the item is received and inspected.

The refund method will be based on the payment method used for the purchase.

## Contact

If you have any questions regarding returns or refunds, please feel free to contact us.